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Faq

The Process

Q. What do you need to create a portrait of my pet?

Q. After you get the photo, what happens next?

Q. How long do the portraits take?

Getting Help

Q. My pet isn’t with us anymore and I’m not sure if the photos we have are good enough. Am I still able to get a portrait?

Q. I have a black dog and whenever I take a photo of him, he looks like a black blob. Can you do anything to fix this?

Q. I just don’t know if any of my photos would be good enough. Can I get help choose a photo?

Q. I do have a photo in mind that I would like to have transformed into one of your amazing pencil portraits, but it’s not quite right. Can you make changes?

Q. I’m bad at taking photos, can you help me?

Options

Q. What are my portrait options and what size can I get?

Q. Are your portraits delivered framed or unframed?

Q. Can I choose the coloured paper you use to draw my pet on?

Q. Would my black dog be suitable for the white on black portrait?

Payment

Q. When do you need payment?

Q. How can I pay for my portrait?

100% Satisfaction Guareentee

Q. What if I’m not happy with my portrait once it’s finished?

Q. How many times has someone asked for a refund?

Q. Why should I have a pencil portrait and not just hang my favourite photo?

 

 

The Process

Q. What do you need to create a portrait of my pet?

A.

All I need is your favorite photo of your pet emailed to me at  . If you don’t have a digital file, you can post a photo to me at

PO BOX 4046
Rathmines NSW 2283
Australia

Q. After you get the photo, what happens next?

A.

For colour portraits, I may need to send you a few photo prints of your pet which you will then need to send back to me with your option of which photo best matches your pets colour.

Q. How long do the portraits take?

A.

There is a current waiting list of 6-9 months. This can often change and is updated regularly here. If you have an urgent portrait please contact me to talk about possible options.

Getting Help

Q. My pet isn’t with us anymore and I’m not sure if the photos we have are good enough. Am I still able to get a portrait?

A.

Having gone through this myself, I understand the pain you feel and the need to have a unique life long memory of your pet to help you remember them forever. What you may think is a bad photo, may not be the case. There are different options in portrait sizes for colour or by getting a white on black instead may better suit one of the photos you already have.

Q. I have a black dog and whenever I take a photo of him, he looks like a black blob. Can you do anything to fix this?

A.

I get this all the time. With a digital photo I’m able to adjust the contrast and brightness and see the detail in the photo.

Q. I just don’t know if any of my photos would be good enough. Can I get help choose a photo?

A.

Of course. We can either have a chat over the phone, or you can email photos to me you already have in mind, and we can then see which one would be suitable.

Q. I do have a photo in mind that I would like to have transformed into one of your amazing pencil portraits, but it’s not quite right. Can you make changes?

A.

I work off one main photo when creating a pencil portrait, but often I get people who aren’t 100% happy with the original photo and would like changes made. In the past I have drawn in missing ears, feet, combined two photos (one with the perfect head and the other the perfect body) and even restored colour to an old dogs coat back to his younger years. My email box is always open so you can always send me examples for me to have a look at.

Q. I’m bad at taking photos, can you help me?

A.

I certainly can. I can either give you some advice, simple tips in taking that great photo or I can even organise a photographer to come to you and take your photos for you.

Options

Q. What are my portrait options and what size can I get?

A.

I offer two different styles of portraits so start having a think about which one you prefer on your wall.

 

The white on black?

Watch your pet come right out of the page with this stunning eye catching portrait.   

The white on black portrait comes in two sizes: A4 and A2  

White on Black Portrait
White on Black Portrait

 

Or the colour?

Marvel at the detail that goes into this portrait. People who have gotten one of these portraits have said even their pet’s soul seems to be captured on paper.   

The colour portrait comes in 4 sizes: A5, A4, A3 and A2  

Colour Portrait
Colour Portrait

 

Portrait Sizes

All my portraits come in a variety of sizes. Of course the portrait size refers to the size of the drawing not the paper.   

A5 (15cm x 21cm) (6″x 8″)   - available for full colour only

A4 (21cm x 30cm) (8″x 12″)   

A3 (30cm x 42cm) (12″x 16″)   

A2 (42cm x 60cm) (16″x 24″) 

Portrait sizes (left to right): A5, A4, A3 and A2
Portrait sizes (left to right): A5, A4, A3 and A2

Q. Are your portraits delivered framed or unframed?

A.

All my portrait prices are for unframed portraits. But of course if you would like me to pick a suitable frame and mount board colours to suit your portrait and you like your portrait delivered to you ready to hang, I can organise that for you at a small additional cost for the complete hassle free experience.

Q. Can I choose the coloured paper you use to draw my pet on?

A.

I have a standard light grey, dark grey and black paper that I do my pencil drawings on. I choose the paper which I think would best suit your pet’s colour. If you do have a different coloured paper in mind, we can talk about those other options before starting the portrait.

Q. Would my black dog be suitable for the white on black portrait?

A.

Absolutely, the white on black portraits works on highlights on your pet’s coat. So mixed colours and solid colours look great. If you’re unsure, feel free to send me a photo to have a look.

Payment

Q. When do you need payment?

A.

25% of the portrait price needs to be made when ordering your portrait to secure your spot and purchase price. An electronic photo of your final portrait will be emailed to you for approval. Once the portrait is approved final payment needs to be made before your portrait is sent to you. 

For portraits that are bought through a special offer or ordered 4 months leading up to Christmas need to be paid in full. Portraits won’t be started till full payment is made.

Q. How can I pay for my portrait?

A.

You can pay for you portrait in the following ways:
EFT straight into my business bank account
Credit Cards payments over the phone or by completing and emailing a credit card form back to me.
I can even set up a sale item online at my ETSY store.

100% Satisfaction Guareentee

Q. What if I’m not happy with my portrait once it’s finished?

A.

After I finish your portrait, I will email you a photo of the final drawing. If for any reason you are not 100% satisfied with the result then I will refund your money in full and I will keep your portrait in my collection.

Q. How many times has someone asked for a refund?

A.

Never. I take great pride in my work and in the animals I’m drawing.

Q. Why should I have a pencil portrait and not just hang my favourite photo?

A.

Good question. I love seeing professional photos of animals and would love to get some taken of my future dogs. I also know my pencil drawings seem to bring life to a pet portrait that just can’t be captured in a photo. Even a professional photographer, who in the last few years has commissioned 6 of my pencil portraits of her own dogs and one as a gift to someone else, told me that, I “seem to capture the very soul” of these dogs in my pencil drawings.

Wouldn’t you love to know while looking at your unique pencil portrait of your dog, someone took the time, care and love to bring life to your dogs image?

If you have any more questions please email me at or call me on 0422 969 280.

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Testimonials More...

Testimonials “Helene made the whole process so easy and she involves you all the way.” Bec –
Surry Hills.

Testimonials “Helen was so easy to work with. Nothing was a problem. It was a pleasure to work with her.” Judy Mullins –
Wagga Wagga.

Testimonials “Helene was great to work with and put up with all my constant photo emails I sent to her and all my "please can you" (include this)” Cheryle Dale –
Kanahooka.